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Episodes
Welcome to the Shepherding Chaos Podcast. Firstly a little explanation of the name: we’ve always felt that retail is a by nature a fairly chaotic world. We don’t mean that in a derogatory fashion, just that there are so many variables at play. Sales driven by environment, circumstance and changing customer preference including the technology they want, and are prepared to use, contribute to a multitude of influencing factors on the ultimate margin we achieve and therefore the amount of money we have to spend. Leading and being involved in retail businesses that are constantly on the edge of change has led us to believe that the best way of dealing with this scenario is to acknowledge and embrace change and to manage through a process of encouragement, shepherding if you like, rather than blind rule following. In the podcast, we’ll discuss subjects in the retail and retail technology world. We’ll also look to have guest speakers and generally share our thoughts in a light and thought provoking way.
Episodes

May 21, 2025
May 21, 2025
33 min
Welcome to the Shepherding Chaos podcast by Retail247! In this episode of Shepherding Chaos, Martin is joined by Neil Sansom (CEO at SGS Engineering) and Brad Houldsworth (Strategy Director at Remarkable) to discuss SGS's IT/ecom strategy, and how the partnership between R247 and Remarkable ensures SGS's success.

Dec 5, 2024
Dec 5, 2024
32 min
In this episode of Shepherding Chaos, Martin is joined by Steve Smart and Vishal Shah from PMC.
They discuss how Retail247 employ a remote PMC team to enhance our development capabilities, and why it works so well.
Retail247 is a leading SaaS solutions provider and consultancy, offering advanced platforms to help retailers optimise their operations. Our highly configurable product data platform, Origin, enables seamless management and organisation of product data. We also offer Archean, an innovative stock management platform designed to deliver real-time stock visibility.
Both solutions are designed to be flexible and scalable, catering to a wide range of businesses within the retail industry. Retail247’s expertise and technology make us a trusted partner for companies seeking to enhance efficiency and drive growth through improved product and stock data management.
#Origin #PIM #retail247 #retailtech #retailsolution #retailpodcast #newpodcast #techpodcast

Jan 29, 2024
Jan 29, 2024
31 min
Welcome to the Shepherding Chaos podcast by Retail247! In this episode of Shepherding Chaos, Martin and Alan discuss all things Digital Product Passports. They cover questions like 'what do we know about DPPs?', 'how will retailers respond?' and 'how will the public respond?'. To learn more about the road to DPP compliancy, get in touch.

Jan 5, 2024
Jan 5, 2024
26 min
Welcome to the Shepherding Chaos podcast by Retail247. In this episode of Shepherding Chaos, Martin is joined by John Best, Head of Innovation here at Retail247. The pair discuss their history of working together, how Origin and Archean have been developed and the future of technology within the retail industry. Part 1 also available.

Dec 4, 2023
Dec 4, 2023
32 min
Welcome to the Shepherding Chaos podcast by Retail247. In this episode of Shepherding Chaos, Martin is joined by John Best, Head of Innovation here at Retail247. The pair discuss their history of working together, how Origin and Archean have been developed and the future of technology within the retail industry. Part 2 coming soon!

Nov 14, 2023
Nov 14, 2023
13 min
Welcome to the Shepherding Chaos podcast by Retail247. In this episode of Shepherding Chaos, Martin is joined by Richard Surman, Head of IT at Crew Clothing. The pair discuss Crew Clothing's technology strategy, and how Retail247 has been a part of it ever since Richard began his tenure at Crew Clothing in 2020.

Jul 3, 2023
Jul 3, 2023
32 min
Welcome to Shepherding Chaos, the podcast by Retail247. In Episode 13, Martin (CEO of Retail247) and Lucy (Marketing Executive at Retail247) are joined by Matt Bradley, Director of the Retail Technology Show. Martin and Lucy ask Matt for advice as Retail247 are having their first stand at RTS 2024.
We offer innovative solutions (such as our PIM platform, Origin and our stock platform, Quantum) as well as project delivery services. Leading and being involved in retail businesses that are constantly on the edge of change has led us to believe that the best way of dealing with this scenario is to acknowledge and embrace change and to manage through a process of encouragement, shepherding if you like, rather than blind rule following. In the podcast, we discuss subjects in the retail and retail technology world.
#Origin #PIM #retail247 #retailtech #retailsolution #retailpodcast #newpodcast #techpodcast

Jun 12, 2023
Jun 12, 2023
32 min
Welcome to the Shepherding Chaos podcast by Retail247. In this episode of Shepherding Chaos, Martin is joined by Heather Wood-Stringer, CFO of LK Bennett, where they discuss how Heather's role as CFO means she oversees all IT functions within the business, and her opinions of different types of tech within retail.
We offer innovative solutions (such as our PIM platform, Origin and our stock platform, Quantum) as well as project delivery services. Leading and being involved in retail businesses that are constantly on the edge of change has led us to believe that the best way of dealing with this scenario is to acknowledge and embrace change and to manage through a process of encouragement, shepherding if you like, rather than blind rule following. In the podcast, we discuss subjects in the retail and retail technology world.
#Origin #PIM #retail247 #retailtech #retailsolution #retailpodcast #newpodcast #techpodcast

Mar 15, 2023
Mar 15, 2023
26 min
In this episode of Shepherding Chaos, our hosts Martin and Alan chat about how some retailers still need to improve upon their basic processes. At the end of the episode, they play the post-it note game!

Feb 6, 2023
Feb 6, 2023
31 min
In this episode of Shepherding Chaos, our hosts Martin and Alan sit down with Co-Founder and CEO of clienteling app Proximity, Cathy McCabe, to chat about how technology underpins customer service.
